Shipping & Delivery Policy

Last Updated: July 21, 2026

At RIVZQELAN, we want every order to arrive safely and with clear expectations along the way. This policy outlines our order preparation process, shipping charges, estimated transit times, tracking availability, and what to do if a delivery issue occurs.

1. How We Fulfill Orders

RIVZQELAN works with qualified production partners, logistics providers, and fulfillment facilities to serve customers across different regions.

Depending on product availability and the delivery destination, an order may be dispatched from our U.S. facility or another location within our fulfillment network. This model helps us maintain a practical product selection, manage inventory responsibly, and offer fair pricing.

Some orders containing multiple items may arrive in separate packages. When this happens, each shipment may receive its own tracking number.

2. Order Preparation

Most orders require 2–4 business days for payment verification, product inspection, packing, and carrier handoff.

During holidays, major promotions, and other periods of high order volume, preparation may take up to 5 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from the estimated shipping time.

3. Shipping Cost

A flat shipping charge of $5.99 per order applies unless a different shipping promotion or rate is displayed during checkout.

The final shipping fee will be shown before the order is submitted.

4. Estimated Transit Times

After the package has been transferred to the carrier, the following delivery estimates generally apply:

Destination	Estimated Transit Time
United States	10–15 business days
Canada, United Kingdom, and Australia	11–16 business days
Other international destinations	15–20 business days

These timeframes are estimates rather than guaranteed arrival dates. Carrier congestion, severe weather, customs inspections, local delivery conditions, and other circumstances outside our control may affect delivery.

5. Tracking Your Package

A shipment confirmation email will be sent after your order leaves the fulfillment facility. This email will normally contain a tracking number or tracking link.

Please allow 1–3 business days for the carrier’s system to display the first scan. A short delay between receiving the tracking number and seeing movement does not necessarily mean the shipment has stopped progressing.

If an order is sent in more than one package, tracking information may be provided separately for each parcel.

6. International Duties and Taxes

Unless otherwise stated during checkout, international orders may be shipped with import charges unpaid.

The recipient is responsible for any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country. These costs are determined by local authorities and are not included in RIVZQELAN’s product or shipping prices.

Customs processing may also extend the delivery period. RIVZQELAN cannot control customs decisions or reimburse fees collected by government agencies or local carriers.

7. Address Changes and Cancellations

Please review your shipping information carefully before completing checkout.

To request an address correction or cancellation, contact us within 12 hours of placing the order:

Email: service@ewgdb.com
Phone: +1 352-641-0046

We will make a reasonable effort to complete the requested change. However, once an order has been packed, assigned to a fulfillment facility, or transferred to a carrier, it may no longer be possible to modify or cancel it.

Customers are responsible for additional delivery costs resulting from an incomplete, inaccurate, or undeliverable address submitted during checkout.

8. Damaged Deliveries

If an item arrives damaged, please email us within 72 hours of delivery and include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the shipping package and label

After reviewing the information, we will arrange an eligible replacement at no additional charge.

Please keep the product and its original packaging until our support team completes the review.

9. Packages Lost During Transit

If tracking has not updated for an extended period or the carrier confirms that a parcel was lost in transit, contact our customer care team.

Once the loss has been verified with the shipping provider, RIVZQELAN will arrange a replacement at no additional cost.

For packages marked as delivered but not located, please first:

Check around the delivery location.
Ask other household members or neighbors.
Contact the local carrier office.
Allow up to two business days, as some packages are scanned before final delivery.

If the parcel still cannot be found, contact us with your order number and tracking information.

10. Delivery Delays

Occasional delays may result from weather, transportation interruptions, customs reviews, holiday volume, or local carrier conditions.

Although we cannot guarantee a specific arrival date, our team will help review available tracking information and assist with eligible delivery concerns.