Return and refund policy

Returns & Refunds

Last Updated: July 21, 2026

At RIVZQELAN, we want you to feel comfortable with every purchase. This policy describes the conditions for returning an item, reporting an order problem, requesting a refund, and arranging a replacement.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

1. Our 30-Day Return Window

You may request a return within 30 calendar days of receiving your order.

For a standard return to qualify, the product must:

Remain unused and in resalable condition
Include all original components, accessories, manuals, and tags
Be placed in its original packaging
Show no signs of washing, wear, misuse, alteration, or accidental damage
Be accompanied by an order confirmation, receipt, or other proof of purchase

We may decline a return if the product does not meet these requirements.

2. Requesting Return Authorization

Before sending anything back, contact RIVZQELAN Customer Care:

Email: service@ewgdb.com
Phone: +1 352-641-0046

Please provide:

Your full name
Order number
The item you wish to return
A brief explanation of the return
Photographs when the product is damaged, defective, or incorrect

After reviewing your request, we will provide return authorization, the correct return destination, and applicable shipping instructions.

Packages mailed without prior authorization may be refused and may not qualify for a refund.

3. Return Shipping Costs

For returns caused by a change of mind, accidental purchase, or preference, the customer is generally responsible for return shipping costs.

If we provide a return label for a standard return, the cost of that label may be deducted from the refund unless we confirm otherwise in writing.

RIVZQELAN will cover eligible return or replacement shipping when:

The wrong item was delivered
The product arrived damaged
The product has a verified manufacturing defect
The return is required because of an error made by RIVZQELAN

Original delivery charges are normally nonrefundable unless required by law or the return results from our error.

4. Damaged, Defective, or Incorrect Orders

Please examine your package soon after delivery.

If anything arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible—preferably within 72 hours of delivery.

Include clear photographs of:

The affected product
The external shipping package
The shipping label
Any visible damage or missing components

Keep the item and all packaging until our review is complete. Depending on the circumstances, we may offer a replacement, refund, replacement part, or another appropriate solution.

5. Products That Cannot Be Returned

Unless the item arrived defective or applicable law provides otherwise, we cannot accept returns for:

Products that have been used, washed, altered, or damaged after delivery
Opened cleaning pads, sponges, brushes, or similar hygiene-sensitive products
Personalized, engraved, or made-to-order merchandise
Products missing original parts or packaging
Gift cards
Items clearly identified as “Final Sale” before purchase
Hazardous, flammable, or restricted materials

A promotional discount by itself does not make a product final sale unless that condition was clearly disclosed before checkout.

6. Exchanges and Replacements

We do not currently process direct exchanges for standard preference-based returns.

The quickest option is to:

Request authorization to return the original product.
Wait for the return to be reviewed and accepted.
Place a separate order for the preferred item.

Verified damaged, defective, or incorrect items may qualify for a replacement without requiring a new purchase.

7. European Union Right of Withdrawal

Customers receiving an eligible order in the European Union may have a statutory right to withdraw from an online purchase within 14 days after delivery, without providing a reason.

During this period, the product should only be handled as reasonably necessary to inspect its nature, characteristics, and operation. The customer may be responsible for any reduction in value caused by handling beyond what is necessary.

Unless RIVZQELAN agrees to cover the cost or the item is defective, the customer is generally responsible for return postage under the EU cooling-off right.

Where required by applicable law, an approved withdrawal refund will include the item price and the cost of the least expensive standard delivery method offered at checkout. Optional express or upgraded shipping charges may not be refundable.

Exceptions permitted under applicable EU law may apply, including certain personalized products or sealed hygiene-sensitive goods after the seal has been broken.

This section applies in addition to our standard return policy and does not reduce any mandatory EU consumer protections. The EU’s official guidance confirms the 14-day withdrawal period and general allocation of return costs. European Union consumer returns guidance

8. Refund Review and Processing

We will inspect the returned item after it reaches the authorized return facility and notify you whether the refund has been approved.

When approved:

The refund will be sent to the original payment method
Eligible deductions, if any, will be explained
Please allow up to 10 business days for processing

Banks, card issuers, and payment providers may require additional time to display the credit on your account.

If more than 15 business days have passed since receiving your refund approval notice, contact us at service@ewgdb.com.

9. Return Destination

Do not mail a return until you have received authorization and shipping instructions from RIVZQELAN.

The authorized U.S. return facility is:

TANGIE LLC
3105 Kurt Street
Eustis, FL 32726
United States

A return authorization and applicable return label must be issued before sending a package to this location.

Our registered business address is not automatically a return destination. Unauthorized packages sent to another company address may not be accepted or processed.